Delivery and Refunds

1. Nature of the Service

exa is an accounting and e-invoicing software service provided over the internet (SaaS). What you purchase is not a physical good but the right to use the software included in the plan you choose. Therefore, no shipping or physical delivery takes place.

The service is delivered electronically: your account is opened and the plan’s features become available at app.examuhasebe.com as soon as your subscription starts.

2. Payment Method and Prices

Payment is accepted only by credit or debit card, through the iyzico secure payment infrastructure (Visa, Mastercard, American Express and Troy). Your card details are not stored on exa servers; for automatic payments your card is kept in iyzico’s secure card storage infrastructure.

Prices are listed in Turkish lira (₺) excluding VAT (KDV). VAT is added at the payment step, and the total amount you will pay is shown before you pay.

3. Free Trial and First Charge

A card is required when you sign up. Your first subscription starts with a 14-day free trial. Nothing is charged during the trial. If you cancel before the trial ends, you are never charged.

If you do not cancel, the first charge is made automatically when the trial ends. The date and amount of that charge are shown to you before you confirm the payment details.

4. Subscription Periods and Automatic Renewal

Monthly plan: the fee is charged every month and the subscription renews automatically each month. Yearly plan: one annual fee is charged upfront and the subscription renews automatically each year.

You can cancel at any time to stop future charges. Price changes made by us do not affect your subscription (see section 7).

5. Monthly Gift e-Document Credits

Plans that include gift e-document credits (kontör) receive them every month after a successful payment; they are not given during the free trial. Unused gift credits end when your access ends. Credits you purchase separately never expire and are not affected.

6. Subscription Cancellation

You can cancel your subscription at any time from the subscription page at app.examuhasebe.com, or by writing to info@examuhasebe.com. No further charges are made after cancellation, and you keep using the service until the end of the period you have paid for.

All data you enter into the application belongs to you; you can export it at any time.

7. Plan Rights Are Fixed at Purchase

The price and package rights of your subscription are fixed when you buy it. If we later change a plan’s price or content, your existing subscription continues unchanged, unless you choose to change plan yourself.

8. Withdrawal and Refunds

Because the service starts being performed digitally right away, the right of withdrawal for digital services under Turkish distance-contract rules (Distance Contracts Regulation) is handled as described below.

Within 14 days after your first successful charge, if you cancel, we refund the unused part of that payment pro rata (the fee divided by the days in the period, for the days not used). Only one refundable cancellation is available per company. If you have already used gift e-document credits, they are deducted from the refund at the lowest current unit price of a credit top-up.

Renewal payments are not refundable; cancelling stops future charges only. Charges made by mistake (for example, the same subscription charged twice) are always refunded.

Refunds are made to the card used for payment. Send requests or questions to info@examuhasebe.com from the email address registered to your account; the time it takes for the amount to appear on your card statement depends on your bank.

9. Failed Payments and Access

If a payment fails, you keep full access for 7 more days so you can update your card. After that the account becomes read-only: your data stays viewable and can be exported, but new records cannot be created.

If an account never made a payment and the free trial has ended, it is locked except for the subscription page and the data backup download.

10. Invoices

An e-invoice or e-archive invoice is issued for every payment and sent to the email address registered to your account.

11. Contact

For any questions about delivery, subscriptions and refunds, you can reach us at info@examuhasebe.com.